Citizen Charter — Prelims Questions

With reference to the Sevottam model in India, consider the following statements: 1. It was developed by the Department of Administrative Reforms and Public Grievances 2. It provides certification to organizations meeting citizen charter standards 3. It is legally mandatory for all government departments to implement 4. It includes citizen feedback as one of its core components Which of the statements given above are correct?

Which of the following best describes the primary difference between a Citizen Charter and Public Service Guarantee Act?

Consider the following statements about Citizen Charter in India: 1. The concept was first introduced following the Fifth Pay Commission recommendations 2. Article 21 of the Constitution provides the constitutional basis for citizen charter 3. All states in India have enacted Public Service Guarantee Acts 4. The Right to Information Act mandates proactive disclosure of service norms Which of the statements given above are correct?

The term 'Sevottam' in the context of Indian governance refers to:

Which of the following constitutional provisions provide the foundation for citizen charter implementation in India? 1. Article 21 - Right to Life and Personal Liberty 2. Article 14 - Right to Equality 3. Article 19 - Right to Freedom 4. Directive Principles of State Policy Select the correct answer using the code given below: