Persuasion Techniques — Mains Questions

A District Collector needs to implement a new digital payment system for government services, but faces resistance from elderly citizens who prefer traditional methods. Analyze how the Collector can ethically use persuasion techniques to encourage adoption while respecting citizen autonomy and addressing legitimate concerns.

Examine the ethical boundaries between persuasion and manipulation in government communication during public health emergencies. Illustrate your answer with examples from recent pandemic response strategies.

A civil servant discovers that their superior is using manipulative persuasion techniques to secure stakeholder agreement for a policy that may not serve public interest. Discuss the ethical dilemmas involved and suggest appropriate courses of action.