Mission Karmayogi: National Programme for Civil Services Capacity Building launched
September 2020
Mission Karmayogi specifically emphasizes developing behavioral competencies and emotional intelligence among civil servants. The program includes modules on empathy, communication skills, and citizen-centric service delivery. It represents the government's recognition that technical competence alone is insufficient for effective public service, requiring emotional and interpersonal skills for responsive governance.
UPSC Angle: UPSC may ask about the role of emotional intelligence in civil service reforms, the integration of EI training in capacity building programs, and how behavioral competencies enhance administrative effectiveness.