Digital Governance and Emotional Intelligence in Post-COVID Administration
March 2024
The COVID-19 pandemic and subsequent digital transformation of government services highlighted the critical role of emotional intelligence in public administration. As governments worldwide shifted to digital platforms, the challenge wasn't just technological but emotional - helping citizens navigate new systems, addressing digital divide anxieties, and maintaining human connection in virtual interactions. Indian administrators who demonstrated high EQ during this transition were more successful in implementation, showing empathy for citizen struggles, adapting communication styles for different demographics, and maintaining team morale during remote work challenges.
UPSC Angle: UPSC increasingly tests understanding of how traditional administrative skills translate to digital governance contexts, with emphasis on emotional competencies