Conflict Resolution — Mains Questions

A senior civil servant is mediating a dispute between environmental activists and industrial representatives over a proposed manufacturing plant. The activists demand complete project cancellation while industrialists insist on proceeding as planned. How should the civil servant approach this conflict resolution process?

Analyze the role of emotional intelligence in conflict resolution for public administrators. How can civil servants develop and apply these skills in challenging interpersonal situations?

Compare and contrast mediation and arbitration as conflict resolution mechanisms in public administration. Under what circumstances should each approach be preferred?