Ethics, Integrity & Aptitude·Prelims Strategy

Conflict Resolution — Prelims Strategy

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Version 1Updated 5 Mar 2026

Prelims Strategy

Focus on memorizing key distinctions between resolution approaches (negotiation, mediation, arbitration, collaborative problem-solving) with specific characteristics and appropriate applications. Create comparison tables for quick recall during exam.

Pay special attention to interest vs position distinction, BATNA concept, and stages of conflict escalation. Practice identifying appropriate resolution mechanisms for different scenarios - use elimination technique by ruling out clearly inappropriate approaches first.

Memorize specific examples from Indian administrative contexts, particularly inter-governmental disputes and citizen-administration conflicts. Focus on understanding when to use collaborative vs competitive approaches, and the role of neutral third parties.

Common traps include confusing mediation with arbitration (remember: mediators facilitate, arbitrators decide), assuming all conflicts require the same approach, and overlooking public interest considerations that distinguish government conflict resolution from private sector approaches.

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