Concept of Public Service — Mains Questions

The concept of public service in India is undergoing a paradigm shift from 'ruling' to 'serving'. In this context, critically analyse the role of 'Mission Karmayogi' in fostering a citizen-centric civil service capable of meeting the challenges of the 21st century.

While the Constitution provides robust safeguards to civil servants under Article 311, there is a growing debate that this security has fostered a culture of complacency and impeded accountability. Do you agree? Justify your stance with suitable arguments and suggest reforms to strike a balance.

Distinguish between the New Public Management (NPM) and New Public Service (NPS) paradigms of administration. Which approach, or a blend of both, do you think is most suitable for contemporary India's public service delivery challenges? Illustrate with examples.