Service Delivery Models — Current Affairs 2026
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PM-WANI Scheme Launch for Public Wi-Fi Access
December 2020The PM-WANI (Prime Minister Wi-Fi Access Network Interface) scheme represents a new model of service delivery through public-private partnerships, where private entities provide Wi-Fi infrastructure while the government ensures regulatory framework and citizen access. This initiative demonstrates how digital infrastructure can be delivered through collaborative models rather than traditional government-only approaches.
UPSC Angle: UPSC may test understanding of innovative service delivery models, PPP frameworks in digital infrastructure, and the role of technology in bridging digital divides
National Single Window System (NSWS) Implementation
September 2021The NSWS represents the evolution toward integrated service delivery models, allowing businesses to apply for multiple clearances through a single platform. This initiative exemplifies the shift from departmental silos to citizen-centric service delivery, reducing compliance burden and improving ease of doing business through technology integration.
UPSC Angle: Questions may focus on single-window systems as examples of administrative reforms, technology-enabled governance, and business facilitation through improved service delivery
GeM Portal Expansion and Mandatory Usage
August 2021The Government e-Marketplace (GeM) portal's expansion demonstrates digital transformation in government procurement services. This platform exemplifies how traditional procurement processes can be digitized to improve transparency, efficiency, and accessibility while reducing corruption and procedural delays in government service delivery.
UPSC Angle: UPSC may test knowledge of digital governance initiatives, transparency mechanisms in government operations, and technology's role in improving administrative efficiency