Applications in Administration — Mains Questions

Emotional intelligence has emerged as a critical competency for effective public administration. Analyze the applications of emotional intelligence in administrative decision-making and citizen service delivery, highlighting the challenges and opportunities in the Indian context.

The Second Administrative Reforms Commission emphasized the need for developing emotional intelligence among civil servants. Examine how emotional intelligence can transform conflict resolution and team management in government departments.

Digital governance initiatives like PM-GATI emphasize citizen-centric service delivery. Discuss how emotional intelligence remains relevant in technology-mediated governance and the strategies to maintain human touch in digital administration.