Status and Problems of Public Service — MCQ Practice

A public office has rising pendency despite staff meeting daily disposal targets. Which investigation best addresses the problem?

An officer delays decisions because any adverse outcome is treated as proof of misconduct. Which institutional problem is most directly indicated?

Which diagnosis best fits a service that repeatedly asks applicants for documents already held by another authorised office?

A department gives ethics training after discovering that staff cannot access the records needed to decide claims. What is the main limitation?

Which reform most directly reduces the risk of targets encouraging premature closure?